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FREQUENTLY ASKED QUESTIONS

What are the system requirements?

 

CLICK HERE for a full list of System Requirements for our current v3.0.0 plugins.

If you are running an older (legacy) system, please CLICK HERE for more information.

What is the latest version?

 

     Analog Fusion :: v3.0.0

     Bass Bus Lite III :: v3.0.0

     Drum Bus Lite III :: v3.0.0

     EQ-73 Modern III :: v3.0.0

     EQ-73 Vintage III :: v3.0.0

     Mastering EQ III :: v3.0.1

     M1 Limiter Lite III :: v3.0.0

     Mix Buss EQ III :: v3.0.0

     Mix Bus Lite III :: v3.0.1
     Parallel Drums III :: v3.0.0
     Synth Buss Lite III :: v3.0.0
     Westlake EQ III :: v3.0.1

What are considered 'Legacy' versions?

If you are running an older (legacy) system, please CLICK HERE for more information.

     Analog Fusion :: v1.0.0 (anything before v3.0)

     Bass Buss Lite :: v1.0.0 (anything before v3.0)

     Drum Buss Lite :: v1.0.3 (anything before v3.0)

     EQ-73 Modern :: v1.0.0 (anything before v3.0)

     Mastering EQ9 :: v 1.0.0 (anything before v3.0)

     M1 Limiter Lite :: v1.0.2 (anything before v3.0)

     Mix Buss EQP-7 :: v1.0.0 (anything before v3.0)

     Mix Buss Lite :: v2.0.3 (anything before v3.0)
     Parallel Drums :: v1.0.1 (anything before v3.0)
     Synth Buss Lite :: v1.1.1 (anything before v3.0)
     Westlake EQ6 :: v1.0.0 (anything before v3.0)

 

 

Will I get a free upgrade to Version 3?

Customers who purchased a Final Mix Software product between Jan 1, 2023 and May 10, 2023 were given free v3.0.0 upgrades. All other customers were provided with a 50% discount coupon to upgrade (or purchase) any Final Mix Software product. 

 

I need installation help!

CLICK HERE for installation instruction. 

AU or VST or AAX?

Installers are available for AAX, AU, VST & VST3 for Mac and AAX, VST & VST3 for Windows. We also provide installers for native Apple M1 chip.

I can't find the plugin in my DAW!

If you view by manufacturer, it will be listed under "Final Mix".

What is the latency of the plugins?

Our plugins do not introduce any additional latency.

Do you offer 7-day trial demos?

No. If we offered demos with a trial period, it would triple the cost of our plugins.

What is your refund policy?

There are no refunds on software.

Why isn't there an Output Volume for the MixBussLite?

The main function of the MBL is to proceed maximum volume level for your master fader.  This is achieved by increasing the Input Drive.

An Output attenuation control would defeat the purpose of the plugin.

Can I use the MLB and the M1L together?

Yes! The MBL and the M1L work GREAT together. Place the M1L at the very end of the chain and adjust the sound to your taste.

Can I use the Mic Clone with other microphones?

Yes. Mic Clone was specifically designed for the ECM87, but will work surprisingly well with almost any condenser microphone.

What is the difference between the Mic Clone and Mic Tone plugins?

Mic Clone was specifically designed for the Gauge ECM87 microphone. Mic Tone was designed for direct signals, synthesizers & samples. Mic Tone will work equally well on any audio track, including drums, bass, electric guitar, acoustic guitar, piano, keyboards, synthesizers, strings and sample libraries. 

Are the Mic Clone and Mic Tone plugins available?

Yes. Both plugins have been licensed to Gauge Precision Instruments and are available on their website. 

MAC SECURITY ISSUES

Some 'Legacy' Mac users receive a security notification when installing applications from an unknown source. This is a common issue and is easily solved by right-clicking the installer. This will bypass the security settings. If that doesn't work, here is how you do it:

 

Select "Security & Privacy" from the "System Preferences" window. Select the "General" tab, and select the lock in the lower left corner to allow changes. Enter your computer username and password, then select "Unlock." In the "Allow apps downloaded from:" section, select the radio button to the left of "Anywhere.” Then, just install the plugins. When you’re done, you can always revert to the old settings. Additional information can be found on our System Requirements page or just CLICK HERE.

Before contacting us for customer support, please check these pages: Installation Guide System Requirements.

If you are unable to resolve your issue AFTER checking these pages, we will be happy to help.  

When contacting us, you will need to include ALL of the following information:

 

• Your registered e-mail address.

• The date of purchase.

• The software or plugin that you are using.

• The Version Number of the plugin(s).

• A list of all other Final Mix Software products you have installed in your computer.

• Your Computer (Mac or PC).

• Your Operating System. 

• Your DAW (e.g.; Pro Tools).  

• Your DAW version.

• How did you install the software? (Installer or other method? (describe).

• Did you check your computer and verify the plugin is in the correct location? (CLICK HERE for a list).

• Where was the software installed?  

• For VST users:  Does your DAW support VST 2.4 or VST 3 plugins?

• A Detailed Description of the problem.

 

CLICK HERE for a Customer Support form to submit with your request.

TROUBLESHOOTING
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