If you are unable to resolve your issue AFTER checking these pages, we will be happy to help.
When contacting us, you will need to include ALL of the following information:
• Your registered e-mail address.
• The date of purchase.
• The software you are using (e.g.; MBL DBL M1L).
• The Version Number (e.g.; v2.0.1, etc.).
• A list of all other Final Mix Software products you have installed in your computer.
• Your Computer (Mac or PC).
• Your Operating System (eg; Mac OSX v 10.7.5).
• Your DAW (e.g.; Pro Tools).
• What version? (e.g.; 10.3.7).
• How did you install the software? (Installer or other method (describe).
• Did you check your computer and verify the plugin is in the correct location? (CLICK HERE for a list).
• Where was the software installed?
• For VST users: Does your DAW support VST 2.4 plugins?
• A Detailed Description of the problem:
CLICK HERE for the Customer Support form to submit with your request.